Customer case studies
AGRICA retains AKIO to manage its inbound emails ADL Partner faces its inbound emails thanks to Akio Mail Center VIRGIN MOBILE’s efficient Quality of Service thanks to Akio Mail Center The RATP takes care of its internet user customer relationships thanks to Akio Mail Center Emails processing in Viamichelin : a continuous improvement of quality of Service

All customer case studies

Akio rss

Akio, leader in multi-channel contact solutions

Since 2000, Akio has been the leader in multi-channel contact solutions in France with well over a hundred and forty clients and several thousand end users.

The multichannel solution Akio e-Contact Center offers :

Akio Mail Center : The referent for incoming emails management ;

Akio Web Selfservice : For dynamics FAQ and thematic tree ;

Akio Fax Center : Dematerialization and incoming fax management ;

Akio Chat Center : The instantaneous customer relationship ;

Akio Web Call-back : Call-back follow-up and management ;

Akio Direct Email : The email marketing campaign management.

AKIO, leader in multichannel contact solutions. Customer Interaction Management, incoming emails, emails management.

Flash News

July 2008

Phone Marketing Communication, a subsidiary of Team Partners group, has decided to implement Akio Mail Center in its Contact Center.

June 2008

OneDirect, a European leader in distant and online selling of professional telephony equipment, manages its customer incoming emails and chat interactions with Akio Interaction Center.

June 2008

AKIO will take part in the "CRM Mornings" event organised by Business & Decision on Thursday June 5, 2008 and will discuss the topic "How to optimise customer interaction management within a multichannel environment" with its customer NM Medical .

Mai 2008

Filcall, centre de contact, spécialiste de la vente et de la relation clientèle dans le domaine des transports, du tourisme et des loisirs, a retenu la solution de gestion des emails entrants d'AKIO pour traiter les flux de contacts de ses clients.

April 2008

AKIO is delighted to announce the signature of a major contract with SNCF.

Tribune

AKIO capitalise sur l’excellence reconnue de la Recherche française pour engager sa stratégie de R&D auprès des meilleurs universitaires.

Avec pour ambition de se positionner sur le marché comme un acteur à la pointe de l’innovation, AKIO a toujours intégré la recherche fondamentale au cœur de son modèle de développement technique et économique